Not resolved
1 comment

The customer service has been so bad since the day I left the dealership. I leased it at the Nissan Dealership in Poway, CA (San Diego County). I lease a Altima Coupe 4 cyl.. Part of the initial agreement was that for 2,000, they would install a sunroof. But, that if I changed my mind the money would be refunded. I changed my mind....and they agreed to refund the money. However, when I went to the dealership to pick up the check, they informed me they could not issue a refund any longer. And that my only choice was to have the sunroof installed or dont have it installed and still dont get my money back.

I had it installed. It looked horrible. The company who did it left glue every where. The seal was not finished. The company has had to replace it twice, the motor has been fixed twice and it is broken again. The manager of the dealership is a total douche bag.

When you make a payment on line or by phone you have to pay a 12.50 fee. So ***.

Every time I need to talk to customer service I end up speaking to someone sitting in a call center in India that I can not even understand. The accent is so heavy.

I will never own another Nissan. I have leased a vehicle from Audi of Miramar, CA. I highly recommend them. Awesome customer service, great warranty, complimentary vehicle to use while yours is being serviced, they were a wonderful dealership to work with.

Nissan Sucks.

Review about: Nissan Customer Care.

Had an Experience with Nissan?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Jersey City, New Jersey, United States #680362

My sunroof exploded in my 2010 Nissan Maxima that almost killed me on the highway at night. Nissan customer service was HUGE DISAPPOINTMENT they never wanted to acknowledge it, even if its proven that is wasn't my fault. I WILL NEVER BUY ANOTHER NISSAN AGAIN!

You May Also Like

Nissan - Paint Hazing Nissan " I own a 2007 Maxima, the car mechanically has been sound, I recommend Nissan they have great cars, I am submitting this report to warn potential Nissan Buyers not..." Read more Nissan won't replace brand New 2014 Versa Note SV with rust found underneath within 3 days of purchase Nissan "2014 Versa Note SV bought New, found rust on the 3rd day of purchage in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust..." Read more Nissan does not honor power train warranty Nissan "We bought a new 2012 Nissan Frontier pick-up with standard transmission. After 27,000 miles the clutch and flywheel disintegrated. A $1,400 repair brought no help from Nissan..." Read more Nissan - RADIO SCREEN BLOB Nissan "DURING THE COLD WEATHER IN FEBRUARY WERE TEMPERATURE WAS CLOSE TO 32F,THE RADIO SCREEN WERE THE CLOCK IS SHOWED AN ORANGE CIRCLE COVERING THE CLOCK. I CALLED NISSAN TO LET..." Read more Nfl - Lions always get a unfair shake compared to other teams Nfl " What are we suppose to do as Lion Fans to get a fair shake in this league. Screw the NFL, I'm boycotting for unjust fairness towards the Lions. This..." Read more Little Caesars - Liars Little Caesars "My husband and i just went through the little caesars on Reynolds Road in Bryant. We ordered one order of crazy bread extra butter and Parmesan and a deep dish..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more Pats Pizzeria Family Restaurant - Pat's- YOU LOSE Pats Pizzeria Family Restaurant "I have to give at least 1 star but the service or lack there of that I received today is not worthy of 1 point on a star. The Manager..." Read more