Nissan

Background:

My wife and I recently arrived in the United States, approximately eight months ago. We are starting our lives here and, despite having a good job at a renowned company, beginning life in a new place involves many expenses.

Therefore, we decided to buy a car that wasn't too expensive.

I have driven various cars, both manual and automatic, including Peugeot, Hyundai, Fiat, Mercedes, Chevrolet, Ford, MG, and Audi. However, I had never driven a Nissan before. During our visit to Vaden Nissan, a 2024 Altima caught our attention. We discussed pricing with the saleswoman, Rebecca, who was knowledgeable and helpful.

Although the price was initially above our budget, we received a discount that brought it within our range.

Due to my trust in the brand and the confidence developed at Vaden Nissan, I didn't test drive the reserved car, assuming a new car from a world-renowned brand would be flawless.

The Problem:

Shortly after purchasing the car, I noticed an unusual vibration when the car requires torque, particularly on slight inclines and at low speeds. This vibration occurs between 15 and 40 miles per hour, with the worst between 17 and 26 mph, where the car stutters significantly. It feels similar to a manual car struggling to shift gears, but this car has a CVT transmission.

Attempts to Resolve:

Nissan Vaden Service Department (December 1, 2023):

I explained the issue in detail and left the car for the weekend.

I was later informed that neither the person who received me nor the mechanic identified any problems.

Nissan Grainger (December 8, 2023):

After test-driving another Altima without issues, I showed my car's problem to a salesperson, who confirmed it was not normal.

The service team at Nissan Grainger confirmed the issue and planned to contact Nissan's engineers.

Ongoing Issues:

Recording Data:

During a follow-up visit, the mechanic attempted to record data but faced limitations with the computer system. The response from Nissan indicated no anomalies were found.

A representative from Nissan was supposed to visit Grainger Nissan.

However, when I arrived, neither the mechanic nor the representative was available. The car was taken for a test drive without my presence, and the issue was dismissed as a characteristic of the car.

Current Situation:

The mechanic acknowledges the problem but is bound by Nissan's decision, which has not approved the repair. This ongoing issue causes significant dissatisfaction each time I drive the car.

Conclusion:

It is disheartening to experience these issues, especially during a delicate period of adjusting to a new country.

My wife and I specifically chose a new car to avoid the problems associated with used cars, yet we are faced with a factory defect.

I request that this issue be resolved promptly. I appreciate the car's aesthetics, comfort, and technology, but the driving experience is marred by this unresolved engine problem.

I bought a used Nissan from a car dealership. Because they said my credit wasn't so good, they gave me a high interest rate to pay off this car, which was a $900 car.

I only had it for about a year and a half before the transmission went out. I think the transmission was already going out since I had a mechanic working on it. Like I said, it was a used car. Now, I've saved up all my money, $800.

It took a lot for me to save up $800 because I'm homeless. I got a car, but now the car is broken down. So, I'm homeless with a broken-down car. It's not fair because I was making payments.

It's not fair.

I feel that the Nissan dealership should fix my transmission. I'm not asking for a new car; I'm just asking for my transmission to get fixed.

I TOOK MY 2018 rogue in for a problem it was making noise When you push the gas peddle.They did not fix my problem and denied.my claim saying the tires didn't match. Well I have a set all.but one t b at had a.flat about a month ago.it did get changed but has.

The same outside numbers on the side

First they service man said he had it checked it's not the tire He sent it to service.who said what they found a transverse case and rear.differential

I tookit back the next day as I had a appointment

Another person Jeremy told me adjuster had 24 to.48 hrs to come. Two days later he came that's when he denied the work siteing.mix match tires. I believe they could do the job but used the tires as a excuse I paid for years for the warranty never used it now I need it and they don't stand behind it

. I.am 69 and retired I have never heard of such a thing this is.my second car from nissan.

If.i knew of such would I have brought it in anywhere don't have that kind of money I am retired.

I came.for the service I paid for an was extremely disappointed.

I will. Not recommend anyone for people who I can't trust.