Update by user Apr 02, 2013
Well, this just keeps getting better... I've faxed the documentation I received after I turned in my lease as proof and Nissan claims they can't find it.
They also cannot locate the Altima anywhere so they want me to file a police report. Why should I file the report? I did exactly what I was supposed to do to turn in this vehicle and have the proof to back it up.
What happened to the car after I turned it in is not my problem. This is getting so out of hand I am considering hiring a lawyer.
Original review posted by user Mar 29, 2013
I am very unhappy with Nissan to say the least. Back on 10/27/12 I went back to the same dealer I leased my ’09 Altima from to turn it in and possibly purchase a new vehicle. Town Center Nissan in Kennesaw, GA said they could not get the bank to return a phone call since it was a Saturday evening. I said I would not have a ride if I turned my vehicle in that evening, so I made an appointment to return on October 31, 2012. They said they would have a new Altima (which I looked at and wanted to purchase) all ready for me when I turned in my lease on the 31st. I showed up with my son and the sales associate told me I didn’t qualify for a new Altima, but I could purchase a bare-bones Sentra, which – without my permission – he submitted a loan application for. I never looked at this Sentra, never drove it, never said I wanted it. The sales rep said that was the only car on their lot I qualified for – hmmmm. I returned my Altima, received a copy of the NMAC/IFC Vehicle Return Receipt and Federal Odometer Statement that was dated on October 27, 2012, which I questioned the sales team about. They said they filled out the paperwork when I was there on the 27th and had already submitted the vehicle’s return (which was news to me) and could not change the date. I left the dealer carless and unhappy. A few days later, I went across the street to Jim Tidwell Ford, who was more than happy to work with me. A few hours later I drove off the lot with a low miles 2011 Camry that they gave me a great deal on and I am very happy with.
Fast-forward 5 months…Nissan called me a few times mid-March, left a few messages but never said why they were calling. I work full time, go to grad school full time, and have a family. This phone call was not high on my priority list to return since I have not heard a word from either the dealer or Nissan since October 31, 2012. On March 28, 2013 a tow truck showed up at my place of business to repossess the Altima that I returned on October 31, 2012. I immediately placed a call to Town Center Nissan and, amazingly enough, the person in charge of “paperwork” was not in. I left a message that has yet to be returned. I then called Nissan via the phone number supplied to me by the dealer. The woman I spoke with insisted that I called in October and told her the dealer would not take delivery of the Altima, so I could not return it. This is completely untrue. When I spoke to her I told her that I would return the vehicle on the 31st due to the fact that the dealer could not get a hold of a bank and I did not have a ride back home if I left it there that evening. I also told her I had an appointment to return the vehicle on the 31st. This woman was adamant about the fact that what she was saying was indeed true because she wrote it in her “notes,” that I was lying, and that I still had possession of the vehicle and was hiding it somewhere. Why would I transfer the tag I had on the Altima to my Camry and have a copy of the NMAC/IFC Vehicle Return Receipt and Federal Odometer Statement if this was the case? What happened to giving someone the benefit of the doubt? Apparently, Nissan representatives do not possess this quality. This needs to get rectified immediately and this had better not negatively impact my credit score. If it has, that needs to get resolved immediately as well.
Because of this entire incident, I will never, ever purchase or lease another Nissan in my lifetime. And, I will ensure everyone else I speak to regarding purchasing or leasing a vehicle knows this as well.