Route 23 Auto Mall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car everything was different.
I purchased my lease at Route 23 Auto Mall in NJ and then moved to Rhode Island. However when my lease term was over, I returned my car back to Route 23 Auto Mall where I originally purchased the car. Once a customer always a customer, think again!
Route 23 Auto Mall lied about willingness of returning out -of-state license plates to the DMV and instead sales person Lenny kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated.
I am seeking $148 from dealership to cover the time frame (June – August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 Auto Mall, I was given no consideration by the salesperson Lenny, office manager Wayne, office manager Ruth, and instead treated like a bothersome customer. #Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers
Monetary Loss: $148.