My 2011 Nissan Juke broke down on the way to work with only 68,000 miles on it. Upon sending the Juke to the dealership, I was told that they believe it had a broken timing chain.
The dealership wanted to charge me $500 to diagnose how much damage was done by the broken chain and then depending on the amount of damage, possibly a $7,000 engine replacement. They also claimed that I didn't change the oil regularly which could have caused the problem. I was offended by this and stated that I changed my oil regularly and had the paperwork to prove it. Before deciding what to do, I contacted the sales rep who sold me the car.
My wife and I had just bought a new car from this sales rep a month prior to this and he had also sold my family three other cars. Needless to say, I consider my family loyal customers. However, upon speaking with the sales rep, I was told that my 60,000 mile warranty had expired and there was nothing else I could do except pay for the dealership to repair the damage. I stated that my car was barely 3 years old and had only 68,000 miles and should not be having this problem.
I was told "sorry about your luck." After researching the internet, I have noticed that Nissan Jukes have been having problems with timing chains and the company refuses to make the situation right.
Needless to say, I will never buy another car from Nissan and I will encourage others to do the same. Whatever happened to a company standing behind their product.
Product or Service Mentioned: Nissan Car.